Cancellation & Weather Policy

CANCELLATION & WEATHER POLICY

KITE HABITS S.S.D. a R.L.
Contrada Giunchi n. 211, 91025 Marsala (TP), Italy

VAT No. / Tax Code: IT02949870816 | Recipient Code: M5UXCR1

E-mail: biuro@kite-habits.pl | PEC: kitehabits@mypec.eu | Tel.: (+39) 352 0027871

Website: https://kite-habits.pl/

Registered in the Companies Register of the Chamber of Commerce of Trapani under no. TP - 208668

(hereinafter: the “Company” or “KITE HABITS”).

PREAMBLE

This Cancellation & Weather Policy forms an integral part of the General Terms and Conditions of Services of KITE HABITS S.S.D. a R.L. (hereinafter: the “Company”) and applies to all services provided by the Company, including lessons, courses, equipment rental, and use of the base.

The Client receives this Policy prior to entering into the contract, together with the booking confirmation.

  1. DEPOSIT AND BOOKING CONFIRMATION

    A booking is confirmed upon payment of a deposit equal to 30% of the service price (unless otherwise agreed), payable by bank transfer to the Company’s IBAN account.

    The deposit constitutes a caparra confirmatoria within the meaning of Article 1385 of the Italian Civil Code, under the terms set out in § 4(4) of the General Terms and Conditions.

    The remaining amount is payable on-site or before the start of the sessions, in accordance with the booking confirmation.

    If the deposit is not paid within the deadline indicated in the booking confirmation, the booking shall be cancelled without further consequences.

  2. RIGHT OF WITHDRAWAL FOR DISTANCE CONTRACTS

    Before applying this Cancellation Policy, the consumer Client should refer to § 3 of the General Terms and Conditions regarding the right of withdrawal for distance contracts.

    If the Client is entitled to the right of withdrawal (14 days), it shall prevail over the cancellation rules set out below.

  3. CANCELLATION OR RESCHEDULING BY THE CLIENT

    The Client may cancel or reschedule a booking in written form (e-mail or WhatsApp — the moment of delivery of the message shall be decisive).

    Settlement rules:

    1. More than 14 days before the service:
      • one-time free rescheduling, or
      • a voucher for 100% of the paid deposit (valid for 24 months from the date of issue).

      Upon the Client’s request — a refund of 100% of the deposit to a bank account, reduced by any actual administrative costs incurred by the Company (e.g. membership/tesseramento, if already completed), which shall be communicated to the Client.

    2. 7–14 days before the service:
      • one-time rescheduling, or
      • a voucher for 70% of the deposit (valid for 24 months).

      30% of the deposit is retained as an organisational fee (penalty).

    3. Less than 7 days before the service or no-show:
      • the deposit is forfeited in full (retention of the caparra confirmatoria ),
      • unused sessions may be converted into a voucher only at the Company’s discretion, if the slot can be resold.

      Voucher:

      The voucher is personal and cannot be transferred without the Company’s consent.

      The voucher is valid for 24 months from the date of issue. After this period, it expires and is non-refundable.

      Redemption of the voucher is subject to availability.

  4. CANCELLATION OR INTERRUPTION BY THE COMPANY
    1. Weather Conditions and Safety The decision to conduct or cancel sessions is made by the Instructor or base manager, taking into account safety considerations (insufficient or excessive wind, storms, administrative restrictions, water conditions). This decision is final and not subject to dispute. If the Company cancels sessions due to safety or weather conditions: Weather conditions do not constitute grounds for a refund of services already performed.
      • first: the session will be rescheduled to another day/time during the Client’s stay,
      • if rescheduling is not possible: the Company will issue a voucher for the unused part of the service (valid for 24 months),
      • upon the Client’s request: a refund of the unused portion of the service (excluding the part already performed), if rescheduling during the stay is not realistically possible.

      Weather conditions do not constitute grounds for a refund of services already performed.

    2. Cancellation for Reasons Attributable to the Company If the Company cancels the service for reasons attributable to it (other than weather and safety), the Client shall be entitled to: If the deposit has been retained as a caparra confirmatoria and the contract is not performed due to reasons attributable to the Company, the Client has the right to request repayment of double the deposit (Article 1385(2) of the Italian Civil Code).
      • a full refund of all amounts paid (including the deposit), or
      • rescheduling to an agreed date, or
      • a voucher for 100% of the service value (valid for 24 months).

      If the deposit has been retained as a caparra confirmatoria and the contract is not performed due to reasons attributable to the Company, the Client has the right to request repayment of double the deposit (Article 1385(2) of the Italian Civil Code).

    3. Force Majeure In the event of force majeure (as defined in § 1(10) and § 13 of the General Terms and Conditions), the provisions of § 13 of the General Terms and Conditions shall apply.
  5. DELAYS

    A delay of more than 15 minutes by the Client may result in a shortened session without price reduction, for organisational and safety reasons. Unused time cannot be rescheduled.

    In case of delay by the Instructor, the Client shall have the right to use the lost time at another mutually agreed time.

  6. MINORS

    Participation of minors requires written consent of a parent or legal guardian. The parent/guardian is responsible for the accuracy of the child’s health information and for decisions regarding cancellation or rescheduling.

  7. COMPLAINT PROCEDURE

    All complaints regarding cancellations and settlements shall be submitted in accordance with § 11 of the General Terms and Conditions (written form, response time: 30 days).

  8. ADR / ODR INFORMATION

    The consumer Client has the right to use out-of-court dispute resolution methods — details are provided in § 12 of the General Terms and Conditions.

    This Policy enters into force on 01.03.2026.